Hostripples - Billing Policy

This Billing Policy explains how Hostripples invoices, collects payment for and renews its services. It should be read together with our Terms of Service, Refund Policy and Acceptable Use Policy. By placing an order you agree to it.

Invoices and Payment

Services are billed in advance for the billing term you choose when you order. An invoice is raised for each order and each renewal, and can be viewed and paid from your Client Area. Payment is accepted through the payment methods offered at checkout. An order is processed once payment has been received.

Prices, GST and Service Charges

Prices shown on our website are exclusive of GST unless stated otherwise. Customers in India are charged GST as applicable under Indian law. Customers outside India may be charged a service charge, which covers miscellaneous services and administrative costs associated with processing the order. The total payable, including any tax or charge, is shown before you confirm your order.

Renewals and Late Payment

Payment must be received by the due date on the invoice. Services on accounts that pass their due date may be suspended, and late fees may be applied depending on how late the invoice is paid. Renewal charges for some products, such as domains, VPS and Dedicated Servers, may be higher if renewal is delayed, because they depend on the delay after the renewal date. Paying late does not guarantee that a service can be renewed.

Domain Registrations

A domain registration is not guaranteed until payment has been completed. If payment is not made on time, the domain may be registered by another person or organisation before your order is processed, and Hostripples is not responsible for that.

Cancellations

Requests to cancel a service must be made in writing by email to [email protected], with at least 15 days notice and no more than 30 days notice before the renewal date. Include your domain name and the name of the account holder in your email. Cancelling does not remove your responsibility for fees that have already accrued.

Refunds, Credits and Billing Disputes

Refund eligibility, the money-back guarantee and service credits are set out in our Refund Policy. If you believe you have been billed incorrectly, contact [email protected] as soon as possible, and within the period stated in our Terms of Service and Refund Policy. Please contact us before raising a dispute with your card issuer or payment provider. A chargeback that we consider invalid may result in suspension of the service and a reconnection fee to restore it.

Suspension for Policy Violations

Hostripples will be the sole arbiter of what constitutes a violation of this Billing Policy. When we become aware of an alleged violation we will investigate, and we may suspend or terminate the affected services. Hostripples does not issue credits for outages resulting from a service being disabled because of a violation of this policy.

Changes to this Policy

Hostripples may update this Billing Policy from time to time. The version published on this page applies from the date it is posted.

Contact

For billing questions, email [email protected].