Managed Dedicated Server

Fully Managed Dedicated Server - Scope of Services

Hostripples is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPSs and dedicated servers. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.Our Expert team will be standing 24x7 behind you to assist over the phone/chat/ticket to make sure to fullfill your requirements and to make improvement in performance and ease of handling server related tasks. Fully Managed Dedicated Server advantages include ease of handling and low cost.

Support Availability

Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at https://hostripples.in/secure/clientarea.php please use your billing email address and password to login.

Support Coverage

Hostripples provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of the cPanel, Plesk or DirectAdmin control panel is done during provisioning on demand;
  • On demand control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free primary server security hardening;
  • Free primary accounts migration from remote server with the same control panel;
  • Handing of operating system, assistance and troubleshooting of any problems related to operating system and standard control panel(limited) components;
  • Best-effort support for 3rd party applications.

CONTROL PANEL SUPPORT EXPLAINED

cPanel/WHM

We collect your personal information during your sign up process to our service or to our affiliate / partnership program through our application forms. You may review and update your personal information at anytime by accessing our web site using your username and password.

To whom will you disclose Personal Information?

cPanel/WHM

  • Initial installation
  • Initial service optimization
  • Version upgrade/downgrade (note: EDGE build is not supported)
  • Repair
  • Licensing
  • Troubleshooting of automated update and/or backup creation tasks

Mail services

  • Upgrade/reinstall exim MTA
  • Upgrade/reinstall courier-imap POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Install/upgrade/reinstall/uninstall ClamAV antivirus
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients

Web service

  • PHP configuration modification(limited)
  • ionCube installation/removal/upgrade
  • Zend Optimizer installation/removal/upgrade
  • eAccelerator installation/removal/upgrade
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

MySQL / MariaDB

  • Upgrade MySQL or MariaDB version (note: applicable only to versions officially distributed by CentOS/CentOS Plus/control panels)
  • Repair MySQL / MariaDB installation
  • Repair/optimize MySQL / MariaDB databases
  • Troubleshoot MySQL / MariaDB startup or connectivity issues
  • Downgrades of MySQL / MariaDB are not supported

PostgreSQL

  • Upgrade PostgreSQL as defined in cPanel Documentation
  • Troubleshoot PostgreSQL startup or connectivity issues
  • Downgrades of PostgreSQL are not supported

Nameserver

  • Repair/reinstall named
  • Named configuration troubleshooting
  • Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering

FTP service

  • Upgrade/reinstall proftpd server
  • Switch between pure-ftpd and proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

Add-on Licenses

  • Repair/install Softaculous
  • Basic WHMCS troubleshooting; Advanced issues handled directly by WHMCS
  • Basic Blesta troubleshooting; Advanced issues handled directly by Blesta

Dedicated Servers with cPanel

  • Install/repair KernelCare
  • Install and basic configuration of CloudLinux
  • Configuration of Remote backup location if purchased(rsync/backupcp)

Plesk

Plesk service

  • Initial installation
  • Initial service optimization
  • Version upgrade (note: downgrade is not supported)
  • Repair
  • Licensing

Mail services

  • Reinstall/troubleshoot qmail or postfix MTA
  • Reinstall/troubleshoot courier-imap POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP webmail client

Web service

  • PHP configuration modification(limited)
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

MySQL

  • Upgrade MySQL version (note: applicable only to versions officially distributed by CentOS/CentOS Plus)
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues

Nameserver

  • Repair/reinstall named
  • Named configuration troubleshooting

FTP service

  • Repair/reinstall proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

DirectAdmin

DirectAdmin control panel service

  • Initial installation
  • Initial service optimization
  • Version upgrade (note: downgrade is not supported)
  • Repair
  • Licensing

Mail services

  • Reinstall/troubleshoot exim MTA
  • Reinstall/troubleshoot POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Uebimiau and Squirrelmail webmail clients

Web service

  • Apache web server recompilation
  • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
  • PHP configuration modification
  • ionCube installation/removal/upgrade
  • Zend Optimizer installation/removal/upgrade
  • eAccelerator installation/removal/upgrade
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

MySQL

  • Upgrade MySQL version
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues

Nameserver

  • Repair/reinstall named
  • Named configuration troubleshooting

FTP service

  • Repair/reinstall proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

If you have any questions about our support coverage, just send an email to Support Department or login to the Client Portal and submit a ticket to our support deparment. Please note that we do not guarantee or recommend any thirdpaty application behavior impact on the server health and performance. Backup of the data is the full responsibility of the customer though its configured by our team on customer request. Managed service does not guarantee 100% data protection or recovery of data/application.

Check our India Dedicated Server Plans : Indian Server

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